Note: This is an English translation for reference only. The German version is legally binding.
Scope
The service of traueranzeigeonline.de is intended for private use by natural persons from Germany to inform relatives and friends. Any further or different use requires the provider’s consent.
Automated retrieval of obituaries from the obituary directory of traueranzeigeonline.de by third parties is not permitted.
Conclusion of Contract
The contract between the customer and the provider is concluded as soon as the customer places an obituary on the website and pays the placement fee.
Payment Terms
Payment is due immediately upon placement of the notice by credit card, PayPal, or other offered payment methods. All prices include statutory VAT. In case of payment default, the provider may remove the notice.
Services of the Provider
Upon payment of the placement fee, an obituary remains accessible on traueranzeigeonline.de for 3 years. The customer may request deletion of the notice at any time by email to mail@traueranzeigeonline.de.
traueranzeigeonline.de reserves the right to remove obituaries if they violate laws, these Terms, decency, or contain false information. The provider may remove or restrict visibility of notices if there is a valid reason; this includes, in particular, substantiated indications of legal violations, lack of authorization or consent, doubts about identity, contradictory or obviously incorrect information, misuse or manipulation, as well as the protection of legitimate interests of relatives and the integrity and security of the service.
In such cases, the provider may temporarily block content. Furthermore, the provider may remove or block notices if there are doubts about their authenticity, authorization, or seriousness, or if the notice is likely to undermine trust in the service.
Notice and Complaint Procedure
Objections to notices (in particular by relatives / persons entitled to funeral care) as well as reports of unlawful content can be submitted by email to mail@traueranzeigeonline.de (please include the URL of the notice and reasons).
The provider reviews reports promptly and may temporarily block content, request evidence, and remove it if no sufficient response is provided within a reasonable period (regularly 72 hours). The provider may also act without a report if there are substantiated indications in accordance with these Terms.
Consents and Authorization
The customer assures that they are authorized to place and publish the obituary and possess all necessary rights and consents. This includes, in particular, the post-mortem personality right or funeral care rights of the deceased as well as image rights.
The customer shall not publish personal data of living persons (e.g. names, contact details, addresses) without their prior consent. Information on cause of death, health data, or other particularly sensitive information may only be published with explicit consent.
The customer ensures that photos, texts, and graphics used are free of third party rights or that appropriate usage rights exist.
The customer is obliged to provide proof of their authorization to publish an obituary upon request by the provider (e.g. death certificate, proof of kinship). Until such proof is provided, the notice may be blocked.
Obligations of the Customer
The customer undertakes to provide truthful information and not to publish offensive, discriminatory, or unlawful content. Minors require the consent of their legal guardians.
Violations may result in removal of the notice and exclusion from the service.
The customer indemnifies the provider against claims by third parties arising from notices placed by them (in particular due to violations of personality, image, or copyright), including reasonable legal defense costs, insofar as the customer is at fault.
Technical Requirements
The customer is responsible for a functioning internet connection and an up-to-date browser.
Termination and End of Contract
The contract ends automatically after 3 years or upon early deletion by the customer. The provider may terminate contracts with immediate effect in case of violations of these Terms.
After the end of the contract, all notice data will be deleted. Recovery is not possible.
Limitation of Liability
The provider’s liability is excluded to the extent permitted by law. This does not apply to damages resulting from intent, gross negligence, breach of essential contractual obligations, or personal injury.
In the event of a breach of essential contractual obligations, the provider is liable only for foreseeable, contract-typical damages up to the amount of the contract value.
Intellectual Property
All intellectual property rights to obituary content created or uploaded by customers on traueranzeigeonline.de remain with the customer. However, the customer grants the provider a non-exclusive, royalty-free license to use this content within the scope of the service.
The intellectual property of all templates, texts, images, and illustrations used on traueranzeigeonline.de remains with the provider. The provider grants the customer a non-exclusive, non-transferable right of use to this content, which is intended solely for private use by natural persons from Germany.
Refunds
Our refund policy is tailored to the immediate and digital nature of our service. We offer a full refund within 14 days of purchase if you are not satisfied with our product. Due to the immediate delivery and individual nature of our service, we cannot offer refunds after this 14-day period.
Service Availability
The provider strives to keep the service available at all times but cannot guarantee continuous or uninterrupted availability.
Changes to the Service
The provider reserves the right to make changes to the service.
Severability Clause
Should any provision of these Terms be invalid or unenforceable, the validity of the remaining provisions shall not be affected. In place of the invalid or unenforceable provision, a regulation shall apply that comes closest to the meaning and purpose of the original provision.
Applicable Law and Jurisdiction
The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is the provider’s registered office.
Data Protection
See Privacy Policy.
Date: 17.08.2025